Contact Us

Contact Us

Welcome to Florravida.

We are committed to providing customers with a simple, reliable, and convenient shopping experience for beauty and skincare products.

If you need assistance with our beauty products, skincare items, existing orders, shipping information, payments, returns, refunds, or any other store-related questions, our customer support team is available to help.

For questions regarding an existing order, please include your Order ID whenever possible so that we can quickly locate your purchase details and provide more efficient assistance.

Customer Service

Support Email:
service@florravida.com

Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)

Typical Response Time:
We aim to respond to customer enquiries within 24-48 business hours.

When contacting our team, providing details such as your order number, product name, and a description of your request will help us better understand your situation and provide appropriate support.

Phone Support

Customer Service Phone:
0595-22350182

Phone support availability may depend on our listed customer service hours.

Standard telephone, mobile, or network charges may apply depending on your telecommunications provider.

How We Can Help

Our customer support team can assist with questions and requests related to:

  • Beauty and skincare product information;
  • Product details and usage questions;
  • Order status updates;
  • Shipping and tracking information;
  • Delivery concerns;
  • Payment-related questions;
  • Order changes or cancellations;
  • Returns and refunds;
  • Damaged, defective, or incorrect products;
  • General questions about Florravida.

For return requests, please contact our support team before sending any product back. We will provide the appropriate return instructions and relevant information.

Company Information

Brand Name:
Florravida

Company Name:
Quanzhou Haiyu Chuangke Technology Co., Ltd.

The Florravida online store is operated by Quanzhou Haiyu Chuangke Technology Co., Ltd.

The company manages the Florravida website, processes customer orders, coordinates customer support services, and handles other business activities related to the online store.

Business Address

Quanzhou Haiyu Chuangke Technology Co., Ltd.

Room 1701, Building C, No. 366 Chongyang Road, Licheng District, Quanzhou, Fujian Province, China.

Please note that this address is our registered business address and may not be the designated location for product returns.

Customers should contact our customer support team before returning any item to receive the correct return instructions.

Contact Details

Email:
service@florravida.com

Phone:
0595-22350182

Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)