FAQ
Frequently Asked Questions
Welcome to Florravida.
Here you can find answers to common questions about our beauty and skincare products, orders, shipping, returns, payments, and customer support.
If you need further assistance, please contact our customer service team.
Email:
service@florravida.com
About Florravida
What is Florravida?
Florravida is an online beauty and skincare store dedicated to providing carefully selected products designed to support everyday personal care routines.
We focus on offering convenient shopping experiences, reliable customer support, and products that fit naturally into customers' daily beauty routines.
Who operates the Florravida website?
The Florravida online store is operated by:
Quanzhou Haiyu Chuangke Technology Co., Ltd.
The company manages website operations, order processing, customer support services, and other activities related to the Florravida online store.
Products
What products does Florravida offer?
Florravida offers beauty, skincare, and personal care products designed for everyday use.
Product details, features, instructions, and applicable information are provided on each product page.
Are Florravida products safe to use?
Customers should review product information, ingredients, instructions, and usage recommendations before use.
If you have specific sensitivities, allergies, or concerns, we recommend consulting appropriate professional advice before using any product.
How can I find product information?
Detailed product information is available on each product page, including:
- Product descriptions;
- Usage information;
- Product features;
- Available options;
- Related details.
If you have additional questions, please contact our customer support team.
Orders
How do I place an order?
To place an order:
- Select your preferred product;
- Add the item to your cart;
- Complete checkout information;
- Select your preferred payment method;
- Confirm your purchase.
After your order is successfully submitted, you will receive an order confirmation email.
How do I know if my order has been confirmed?
After completing your purchase, Florravida will send an order confirmation email containing your order details.
If you do not receive your confirmation email, please check your spam or promotional folders.
You may also contact our support team for assistance.
Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to assist before your order enters preparation or shipment.
Once an order has been processed or shipped, cancellation may no longer be available. In this case, you may request a return after delivery according to our Return & Refund Policy.
Payment
What payment methods does Florravida accept?
Available payment methods are displayed during checkout.
Depending on availability, payment options may include:
- Credit cards;
- Debit cards;
- Digital payment methods;
- Other payment providers shown at checkout.
Is my payment information secure?
Payment information is processed through secure third-party payment providers.
Florravida does not intentionally store complete payment card numbers or security authentication details on our own systems.
Shipping
How long does order processing take?
Orders are generally processed within:
1-3 business days
after payment confirmation.
Orders placed during weekends, holidays, or periods of increased demand may require additional processing time.
How long does shipping take?
For orders delivered within the United States:
Estimated delivery time: 7-15 business days
Delivery estimates begin after the order has been dispatched.
Actual delivery times may vary depending on:
- Shipping destination;
- Carrier operations;
- Weather conditions;
- Holidays;
- Customs procedures;
- Other factors outside our reasonable control.
What shipping options are available?
Florravida currently provides the following shipping options for eligible United States orders:
Standard Shipping
Shipping Fee:
$3.99
Available for orders:
$0.00 - $39.96
Free Shipping
Shipping Fee:
FREE
Available for orders:
$39.97 or more
Express Delivery
Shipping Fee:
$6.99
Express Delivery availability may depend on destination and will be displayed during checkout when available.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.
Tracking details may include:
- Tracking number;
- Shipping carrier;
- Tracking link.
Please allow several business days for tracking information to update after shipment.
Why has my tracking information not updated?
Tracking updates may sometimes be delayed due to carrier processing times or transportation conditions.
If your tracking information has not updated for an extended period, please contact our customer support team with your Order ID.
Returns & Refunds
Does Florravida offer returns?
Yes.
Florravida provides an:
180-Day Return Guarantee
for eligible purchases.
Customers may request a return within:
180 calendar days from the date the order is delivered
before sending any product back, customers must contact our support team and receive return instructions.
How do I request a return?
To request a return, please contact:
Email:
service@florravida.com
Please provide:
- Order ID;
- Product name;
- Reason for return;
- Customer name;
- Purchase email address;
- Supporting photos or videos when applicable.
Our team will review your request and provide further instructions.
Can I return a product if I changed my mind?
Eligible change-of-mind returns may be considered under our:
180-Day Return Guarantee
provided that the product meets the applicable return conditions.
Customers must contact Florravida before returning any item.
Who pays return shipping?
Eligible returns approved under our return policy may qualify for return shipping support depending on the circumstances.
Customers should always contact Florravida before arranging a return.
Returns sent without authorization or to an unauthorized address may experience delays.
When will I receive my refund?
Approved refunds are generally issued to the original payment method.
For returns requiring physical product shipment, refunds are normally processed within:
5-10 business days after the returned item has been received and inspected
Additional processing time may be required by banks or payment providers.
Customer Support
How can I contact Florravida?
For questions about products, orders, shipping, returns, refunds, or other support requests, please contact:
Email:
service@florravida.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)
We aim to respond to customer inquiries within:
24-48 business hours
Company Information
Brand Name:
Florravida
Company Name:
Quanzhou Haiyu Chuangke Technology Co., Ltd.
Business Address:
Room 1701, Building C, No. 366 Chongyang Road, Licheng District, Quanzhou, Fujian Province, China.