Shipping Policy

Shipping Policy

Effective Date: September 2026

Thank you for choosing Florravida.

This Shipping Policy provides information about how orders placed through our website are processed, prepared, shipped, tracked, and delivered.

We are committed to providing a smooth and transparent shopping experience by keeping customers informed throughout the order fulfilment and delivery process.

1. Order Processing

After your payment has been successfully verified, our team will begin preparing your order.

The preparation process may include:

  • Confirming order details;
  • Checking product availability;
  • Preparing beauty and skincare products for shipment;
  • Carefully packaging items to help ensure they arrive safely;
  • Coordinating delivery with our logistics partners.

Orders are generally processed within:

1-3 business days

after payment confirmation.

Orders submitted during weekends, public holidays, or periods of increased demand may require additional processing time.

We will make reasonable efforts to prepare and ship all orders as quickly as possible.

2. Estimated Delivery Time

Once your order has been processed and shipped, estimated delivery times for orders delivered within the United States are:

United States: 7-15 business days

Delivery estimates begin after the order has been dispatched.

Actual delivery times may vary depending on factors including:

  • Shipping destination;
  • Carrier operations;
  • Transportation conditions;
  • Weather events;
  • Public holidays;
  • Customs processing requirements;
  • Other circumstances outside our reasonable control.

Delivery estimates are provided as general guidance and should not be considered guaranteed delivery dates.

3. Shipping Rates

For orders shipped within the United States, Florravida currently offers the following shipping options:

Standard Shipping

Shipping Fee: $3.99

Available for orders valued between:

$0.00 - $39.96

Free Shipping

Shipping Fee: FREE

Available for orders valued at:

$39.97 or more

Eligible orders will automatically receive the available free shipping option when displayed during checkout.

Express Delivery

Shipping Fee: $6.99

Express Delivery may be available depending on the destination and will be displayed as an option during checkout when applicable.

Shipping methods, available rates, and promotional shipping offers shown at checkout will apply to your order.

Customers should review the selected shipping option carefully before completing payment.

Shipping fees and promotional conditions may be updated periodically. The shipping information displayed at checkout at the time of purchase will be the applicable shipping arrangement.

4. Fulfilment and Shipping Locations

Florravida works with professional fulfilment partners, carriers, and logistics providers to process and deliver customer orders.

Depending on product availability, inventory location, and delivery destination, orders may be shipped from different fulfilment locations.

We do not guarantee that all orders will be shipped from a specific location unless explicitly stated on the product page or during checkout.

For orders containing multiple beauty and skincare items, products may occasionally be shipped separately depending on fulfilment arrangements.

5. Order Tracking

When tracking information is available, customers will receive a shipping confirmation email after their order has been dispatched.

Shipping confirmation details may include:

  • Tracking number;
  • Shipping carrier information;
  • Tracking link where available.

Please note that tracking updates may not appear immediately after shipment.

Some carriers may require several business days before the first tracking update becomes available.

For assistance with an existing shipment, please contact:

Email:
service@florravida.com

Please provide:

  • Order number;
  • Customer name;
  • Email address used during checkout.

Providing complete order details allows our support team to assist you more efficiently.

6. Shipping Delays

Florravida works to process and deliver orders within the estimated timeframes provided in this policy.

However, unexpected delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier delays;
  • Transportation interruptions;
  • Customs procedures;
  • Severe weather conditions;
  • Public holidays;
  • Increased shipping demand;
  • Temporary logistics disruptions.

If your shipment experiences an unusual delay, please contact our customer support team.

We will review available tracking information and assist where possible.

7. Lost or Missing Packages

If your package appears to be lost or tracking information has not updated for an extended period, please contact Florravida with your order details.

Our support team may:

  • Review shipment records;
  • Check tracking information;
  • Communicate with shipping partners;
  • Request additional details when necessary.

If available information confirms a package issue during transit, we will review the situation and provide an appropriate resolution.

Possible solutions may include:

  • Replacement shipment;
  • Refund;
  • Other suitable arrangements.

8. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate delivery information during checkout.

This includes:

  • Recipient name;
  • Complete shipping address;
  • Apartment or unit details if applicable;
  • City;
  • State or region;
  • ZIP or postal code;
  • Contact information.

If you discover an incorrect detail after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update information before shipment preparation begins.

Once an order has been processed, packaged, or handed over to the carrier, changes may no longer be possible.

Florravida is not responsible for delivery issues caused by inaccurate information provided by the customer, except where required by applicable law.

9. Delivery Attempts and Undeliverable Orders

Customers should ensure that the shipping address provided is accessible and accurate.

A package may be returned to the fulfilment facility if delivery cannot be completed due to:

  • Incorrect address information;
  • Missing address details;
  • Multiple unsuccessful delivery attempts;
  • Refusal of delivery;
  • Failure to collect the package when required.

If this occurs, please contact our customer service team for assistance.

Additional shipping charges may apply for reshipments caused by incorrect customer-provided information, unless otherwise required by law.

10. Customs, Duties, and Taxes

Depending on the destination, international orders may be subject to customs duties, taxes, VAT, or other government charges.

Unless specifically included during checkout, any applicable customs fees or taxes are determined by local authorities and are separate from Florravida shipping charges.

Customs processing may affect estimated delivery times.

Available shipping options will be displayed during checkout based on destination availability.

11. Split Shipments

In certain situations, orders containing multiple beauty and skincare products may be fulfilled separately.

This means:

  • Items may arrive in different packages;
  • Separate tracking numbers may be provided;
  • Delivery dates may vary between shipments.

Receiving one package does not necessarily mean that all items from your order have arrived.

Where available, tracking information will be provided for each shipment.

12. Contact Information

For questions regarding:

  • Shipping options;
  • Tracking information;
  • Delivery updates;
  • Missing packages;
  • Existing orders;

please contact our customer support team:

Brand Name:
Florravida

Company Name:
Quanzhou Haiyu Chuangke Technology Co., Ltd.

Business Address:
Room 1701, Building C, No. 366 Chongyang Road, Licheng District, Quanzhou, Fujian Province, China.

Support Email:
service@florravida.com

Customer Service Phone:
0595-22350182