Terms of Purchase

Terms of Purchase

Effective Date: September 2026

Thank you for shopping with Florravida.

These Terms of Purchase explain the conditions that apply when customers place orders through the Florravida website.

By completing a purchase through our website, you confirm that you have reviewed and accepted these Terms of Purchase, together with any other applicable policies related to your order, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

1. Store and Company Information

Orders placed through the Florravida website are managed by:

Brand Name:
Florravida

Company Name:
Quanzhou Haiyu Chuangke Technology Co., Ltd.

The Florravida online store is operated by Quanzhou Haiyu Chuangke Technology Co., Ltd.

The company manages activities related to website operations, order processing, customer support, payment handling, and purchase-related services provided through the Florravida online store.

2. Products and Website Information

Florravida provides beauty and skincare products designed to support everyday personal care routines.

We make reasonable efforts to ensure that information displayed on our website remains accurate and updated, including:

  • Product descriptions;
  • Product images;
  • Product dimensions and specifications;
  • Product features;
  • Ingredient or material information where applicable;
  • Pricing information;
  • Product availability.

However, minor differences may occasionally occur due to manufacturing updates, production batches, photography conditions, lighting, or differences between individual device displays.

Such reasonable variations do not necessarily indicate that a product has a defect.

If a beauty or skincare product received by a customer is damaged, defective, incorrect, incomplete, or significantly different from the description provided on our website, customers should contact our support team for assistance.

3. Information Required When Placing an Order

When placing an order, customers are responsible for providing complete, accurate, and current information.

This information may include:

  • Full name;
  • Shipping address;
  • Email address;
  • Phone number or contact details;
  • Billing information;
  • Payment details.

Before completing payment, customers should carefully review their order information, including:

  • Selected product;
  • Product size, type, colour, or variation where applicable;
  • Quantity;
  • Shipping method;
  • Delivery address;
  • Total order amount.

Incorrect or incomplete information may result in delays, unsuccessful delivery attempts, or difficulties processing the order.

4. Order Confirmation and Acceptance

After successfully submitting an order, customers may receive an order confirmation email.

Receiving an order confirmation means that we have received the purchase request. It does not always represent final acceptance or confirmation that the order has been shipped.

Florravida may review orders before fulfilment and may cancel or decline an order under certain circumstances, including:

  • Incorrect pricing or product information;
  • Product availability issues;
  • Payment authorization failure;
  • Incorrect customer information;
  • Suspected unauthorized or fraudulent activity;
  • Technical or operational issues.

If an order is cancelled after payment has been collected, the applicable amount will be refunded to the original payment method.

5. Payment

Customers must complete payment authorization before an order can normally enter fulfilment.

Available payment methods will be displayed during checkout.

Customers are responsible for ensuring:

  • Payment details are accurate;
  • The selected payment method is valid;
  • They have permission to use the payment method;
  • Required billing information is complete.

Payments may be processed through independent third-party payment providers.

Florravida does not intentionally store complete payment card information or security codes where payment details are processed directly by authorised payment providers.

6. Pricing, Discounts, and Promotions

Prices displayed on the Florravida website may change from time to time.

The final amount payable will be shown before checkout completion and may include:

  • Product price;
  • Shipping fees;
  • Applicable taxes;
  • Other required charges clearly displayed before purchase.

Promotional campaigns, discount codes, limited-time offers, and special pricing may have separate terms, availability requirements, or expiration dates.

Unless otherwise stated, promotional offers may not always be combined with other discounts.

7. Shipping and Delivery

Order preparation, shipping methods, delivery estimates, shipping fees, and tracking information are governed by our Shipping Policy.

Current shipping options may include:

Standard Shipping

Shipping Fee: $3.99

Available for orders:

$0.00 - $39.96

Free Shipping

Shipping Fee: FREE

Available for orders:

$39.97 or more

Express Delivery

Shipping Fee: $6.99

Depending on the destination and selected shipping method, tracking details may be provided after the order has been dispatched.

Delivery timeframes are estimates and may be affected by:

  • Shipping carriers;
  • Customs procedures where applicable;
  • Local delivery conditions;
  • Weather events;
  • Holidays;
  • Other circumstances outside our reasonable control.

For shipping-related questions, please contact:

Email:
service@florravida.com

8. Changes to an Order

If you need to update information related to an order, please contact us as soon as possible.

Requests may include:

  • Shipping information changes;
  • Product variation changes;
  • Quantity adjustments;
  • Order cancellation requests.

Because orders may begin processing shortly after confirmation, we cannot guarantee that requested changes can be completed after fulfilment has started.

If an order cannot be modified or cancelled, customers may review available options under our Return & Refund Policy.

9. Order Cancellation

Customers who wish to cancel an order should contact Florravida as soon as possible after purchase.

We will make reasonable efforts to process cancellation requests before an order is prepared or shipped.

Once an order has entered fulfilment or has been dispatched, cancellation may no longer be available.

If cancellation is approved before shipment, eligible refunds will be returned to the original payment method.

If cancellation is no longer possible, customers may request return assistance after receiving the order according to our Return & Refund Policy.

10. Returns, Refunds, and Product Concerns

Returns and refunds are handled according to the Florravida Return & Refund Policy.

Customers should refer to that policy for information regarding:

  • Return eligibility;
  • Return periods;
  • Return authorization;
  • Return shipping arrangements;
  • Refund procedures;
  • Refund processing times.

If a beauty or skincare product arrives damaged, defective, incorrect, incomplete, or materially different from the website description, please contact our customer service team promptly.

We may request photos, videos, or other reasonable information to help review the issue.

11. Product Availability

Beauty and skincare products displayed on our website may occasionally become unavailable due to:

  • Inventory changes;
  • Supplier adjustments;
  • Customer demand;
  • Operational reasons.

If a product becomes unavailable after an order has been placed, Florravida may contact the customer and provide available options.

Depending on the circumstances, available solutions may include:

  • Waiting for restocking;
  • Selecting another available product;
  • Cancelling the unavailable item;
  • Receiving an applicable refund.

We will not knowingly replace an ordered product with a significantly different product without customer approval.

12. Product Information and Usage

Customers are responsible for reviewing product descriptions, ingredient information, usage recommendations, care instructions, and any applicable guidance provided with beauty and skincare products.

Customers should use products according to the provided instructions and consider their own preferences, needs, and circumstances when selecting products.

Florravida is available to assist with reasonable product questions when additional clarification is needed.

13. Customer Responsibilities

By purchasing from Florravida, customers agree to:

  • Review product information before placing an order;
  • Select the appropriate product and variation;
  • Provide accurate billing and delivery details;
  • Ensure delivery arrangements are available when required;
  • Monitor shipment updates;
  • Follow product instructions and usage guidance.

Customers should contact us promptly if they identify any issue with their order or purchase information.

14. Suspected Unauthorized Transactions

If you believe that a payment made through Florravida was unauthorized, duplicated, or incorrect, please contact our customer service team promptly.

We may request reasonable information related to the transaction to assist with reviewing the issue.

Customers may also need to contact their bank, card issuer, or payment provider depending on the circumstances.

15. Errors and Corrections

The Florravida website may occasionally contain unintended errors, including:

  • Typographical mistakes;
  • Incorrect pricing information;
  • Incorrect product details;
  • Other website inaccuracies.

When an error is identified, we may update the relevant information and contact affected customers where appropriate.

If a significant error affects an order that has already been placed, Florravida may provide the customer with the option to continue with corrected information or cancel the affected order for an applicable refund.

16. Contact Information

For questions regarding orders, payments, products, cancellations, or these Terms of Purchase, please contact us using the information below.

Brand Name:
Florravida

Company Name:
Quanzhou Haiyu Chuangke Technology Co., Ltd.

Business Address:
Room 1701, Building C, No. 366 Chongyang Road, Licheng District, Quanzhou, Fujian Province, China.

Support Email:
service@florravida.com

Customer Service Phone:
0595-22350182